General Terms and Conditions (AGB) of VRilliant GmbH
For the use of this website and the business relations between VRilliant GmbH, Badenerstrasse 569, 8048 Zurich and its customers, the following General Terms and Conditions (GTC) apply in the version currently available and valid when calling the website or ordering goods. The offer on this website is directed exclusively to customers with Swiss residence.
A customer is any natural or legal person who maintains a business relationship with VRilliant. The general terms and conditions, the terms of delivery and payment as well as the data protection regulations may be adapted from time to time. VRilliant asks you to read these terms and conditions carefully each time you visit the website and order goods.
These terms and conditions apply exclusively. Conflicting, supplementary or deviating terms and conditions require the express written confirmation of VRilliant to be valid. When using this website or ordering goods, the customer confirms that he/she accepts these terms and conditions including delivery and payment conditions.
Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The operator of this internet presence is VRilliant GmbH.
- Information on this website
VRilliant contains information about products and services. Prices and product range as well as technical changes are subject to change. All information on www.vrilliant.ch (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relations and other information) are only to be understood as approximate values and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. VRilliant endeavors to provide all data and information on this website correctly, completely, up-to-date and clearly arranged, but VRilliant can neither explicitly nor implicitly guarantee this.
All offers on this website are non-binding and are not to be understood as a binding offer.
VRilliant cannot guarantee that the listed products are available at the time of ordering. Therefore, all information on availability and delivery times are without guarantee and are subject to change at any time and without notice.
VRilliant’s prices include, unless otherwise noted, the statutory value-added tax, any prepaid recycling fees (VRG) and copyright fees for electronic equipment. The prices are net in Swiss Francs (CHF). Possible shipping costs will be charged additionally, unless otherwise provided, and are to be paid by the customer. Shipping costs are shown separately in the order process. Technical changes, errors and misprints are reserved. In particular, VRilliant may make price changes at any time and without prior notice. Consulting and support services are not included in the sales prices.
- Cancellation fees
Booked events can be cancelled or postponed free of charge up to 24 hours before the event. If an appointment is not cancelled or postponed or is cancelled with less than 24 hours notice, VRilliant reserves the right to charge a cancellation fee of 50 CHF. These fees will be charged when a new booking is made.
- Contract conclusion
The offers on this website represent a non-binding invitation to the customer to order products and/or services from VRilliant. By placing an order via this website, including the acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. VRilliant will then send an automatic “order confirmation” via email confirming that the customer’s offer has been received by VRilliant. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.
The contract is concluded as soon as VRilliant sends a declaration of acceptance by email confirming the shipment of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and if the goods are available. If it turns out after conclusion of the contract that the ordered goods cannot be delivered or cannot be delivered completely, VRilliant is entitled to withdraw from the entire contract or from one part of the contract. If the customer’s payment has already been received by VRilliant, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the payment obligation. VRilliant is not obliged to provide a replacement in case of contract termination.
- Payment options and retention of title
The customer has the payment options indicated in the order process at his disposal.
VRilliant reserves the right to exclude customers from individual payment options without giving reasons or to insist on advance payment.
VRilliant may charge default interest of 5% per year and a maximum reminder fee of CHF 20 per reminder if the customer is in default of payment.
The products delivered to the customer remain the property of VRilliant until full payment is received.
- Delivery, obligation to check, notification of defects and return
Deliveries are sent by mail or courier service to the address indicated by the customer in the order. The invoice will be sent by email or by post. The benefit and risk shall pass to the customer upon dispatch, insofar as this is legally permissible.
If the delivery cannot be delivered or if the customer refuses to accept the delivery, VRilliant shall be entitled to terminate the contract after notifying the customer of the complaint by email and setting a reasonable time limit, and to charge the customer for the costs of the efforts.
The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which VRilliant provides warranty immediately in writing by letter or email to the address in the imprint.
Return shipments to VRilliant shall be at customer’s risk and expense. The customer shall send the goods in original packaging, complete with all accessories and together with the delivery bill and a detailed description of the defects to the return address given by VRilliant in the imprint.
If the inspection by VRilliant shows that the goods do not have any detectable defects or that they are not covered by the manufacturer’s warranty, VRilliant may charge the customer for the efforts, the return or the possible disposal.
- Right of withdrawal
The customer is granted a right of withdrawal during 10 calendar days after receipt of the goods. The deadline shall be deemed met if the customer sends the written revocation by email (firstname.lastname@example.org) or letter (Badenerstrasse 569, 8048 Zurich) to VRilliant within the deadline. The revocation requires no justification.
The exercise of the right of revocation leads to a reversal of the contract. The customer must return the goods within 10 calendar days in original packaging, complete with all accessories and together with the delivery bill to the return address provided by VRilliant in the imprint. Return shipments to VRilliant shall be at customer’s risk and expense. Any payment already made will be refunded to the customer within 20 calendar days, provided VRilliant has already received the goods back or the customer can provide proof of shipment.
VRilliant reserves the right to claim appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to charge it to the customer.
No right of withdrawal is granted in the following cases:
(i) If the contract has an element of chance, namely because the price is subject to fluctuations over which the supplier has no control.
(ii) If the subject of the contract is a movable item which is not suitable for return due to its nature or which can spoil quickly;
(iii) If the subject of the contract is a movable item that is manufactured according to the consumer’s specifications or is clearly tailored to personal needs;
(iv) If the contract concerns digital content and this content is not made available on a fixed data carrier or if the contract is to be fulfilled immediately and completely by both parties;
(v) If the contract concerns a service and the contract is to be performed in full by the provider with the prior express consent of the consumer before the withdrawal period has expired.
(vi) In the areas of accommodation, transport, delivery of food and beverages and leisure activities, if the provider undertakes, upon conclusion of the contract, to provide the services at a specific time or within a precisely specified period.
VRilliant strives to deliver goods in perfect quality. In case of timely notification of defects, VRilliant warrants that the item purchased by the customer is free of defects and functional during the legal warranty period of usually two years from the date of delivery. It is at VRilliant’s discretion to provide warranty service through free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.
Normal wear and tear and the consequences of improper handling or damage by the customer or third parties as well as defects caused by external circumstances are not covered by the warranty. The warranty for consumable and wearing parts (e.g. batteries, accumulators, etc.) is also excluded.
VRilliant is not able to give any assurances or guarantees for the actuality, completeness and correctness of the data as well as for the permanent or undisturbed availability of the website, its functionalities, integrated hyperlinks and further contents. In particular, VRilliant does not represent or warrant that your use of the Website will not infringe rights of third parties not owned by VRilliant.
VRilliant excludes any liability, regardless of its legal basis, as well as claims for damages against VRilliant and any auxiliary persons and vicarious agents. VRilliant shall in particular not be liable for indirect damages and consequential damages, loss of profit or other personal, property and pure financial losses of the customer. We reserve the right to further mandatory legal liability, for example for gross negligence or unlawful intent.
VRilliant uses hyperlinks only for the customer’s simplified access to other web offers. VRilliant can neither know the contents of these web offers in detail nor assume liability or other responsibility for the contents of these websites.
VRilliant may process and use the data collected in the course of the conclusion of the contract to fulfill its obligations under the purchase contract as well as for marketing purposes. The data necessary for the performance of services may also be passed on to commissioned service partners (logistics partners) or other third parties.
The further data protection regulations are available under the following link: (Data protection)
- Further conditions
VRilliant expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice.
In the event of disputes, only Swiss substantive law shall apply, excluding conflict of laws provisions. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.
The place of jurisdiction is Zurich, insofar as the law does not stipulate any compulsory places of jurisdiction.
If you have any questions regarding these terms and conditions, please contact us: Imprint
The responsible body within the meaning of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is:
In cooperation with our hosting providers, we make every effort to protect the databases as much as possible against unauthorized access, loss, misuse or forgery.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
By using this website, you agree to the collection, processing and use of data as described below. This website can generally be visited without registration. Data such as pages called up or the name of the file called up, date and time are stored on the server for statistical purposes without these data being directly related to your person. Personal data, in particular name, address or e-mail address are collected as far as possible on a voluntary basis. The data will not be passed on to third parties without your consent.
Processing of personal data
Personal data is all information that relates to an identified or identifiable person. A data subject is a person about whom personal data are processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the retention, disclosure, acquisition, deletion, storage, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. For the rest, we process – as far as and insofar as the EU-DSGVO is applicable – personal data in accordance with the following legal principles in connection with Art. 6 para. 1 DSGVO:
- lit. a) Processing of personal data with the consent of the data subject.
- lit. b) Processing of personal data for the purpose of fulfilling a contract with the data subject and for the implementation of appropriate pre-contractual measures.
- lit. c) Processing of personal data to fulfil a legal obligation to which we are subject under any applicable law of the EU or under any applicable law of a country in which the DSGVO is fully or partially applicable.
- lit. d) processing of personal data to protect vital interests of the data subject or of another natural person
- lit. f) processing of personal data in order to protect the legitimate interests of us or of third parties, except where such interests are overridden by the fundamental freedoms and rights and interests of the data subject. Justified interests are in particular our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for as long as is necessary for the respective purpose or purposes. In the case of longer-term storage obligations due to legal and other obligations to which we are subject, we will limit the processing accordingly.
This website uses SSL/TLS encryption for reasons of security and to protect the transmission of confidential content, such as the requests you send to us as site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If the SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically sends to us. These are:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
These data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to subsequently check this data if we become aware of concrete indications of illegal use.
Third party services
This website may use Google Maps for embedding maps, Google Invisible reCAPTCHA for protection against bots and spam and YouTube for embedding videos.
Google is committed to ensuring an appropriate level of data protection in accordance with the American-European and the American-Swiss Privacy Shield.
If you send us inquiries via the contact form, your details from the inquiry form including the contact data you provide there will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
If you would like to receive the newsletter offered on this website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data is not collected. We use these data exclusively for sending the requested information and do not pass them on to third parties.
You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, e.g. via the “unsubscribe link” in the newsletter.
We hereby object to the use of contact data published within the scope of the imprint obligation to send advertising and information material not expressly requested. The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as through spam e-mails.
In order to provide paid services, we ask for additional data, e.g. payment details, to process your order or order confirmation. to execute your order. We store this data in our systems until the legal retention periods have expired.
Use of Google Maps
This website uses the services of Google Maps. This allows us to display interactive maps directly on the website and makes it easy for you to use the map function. By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. This happens regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account. If you do not want the assignment with your profile at Google, you have to log out before activating the button. Google stores your data as user profiles and uses them for purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide advertising tailored to your needs and to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact Google to exercise this right. Further information on the purpose and scope of data collection and its processing by Google, in addition to further information on your rights in this regard and setting options to protect your privacy, can be found at: www.google.de/intl/de/policies/privacy.
This website uses Google Conversion Tracking. If you have reached our website via an advertisement placed by Google, Google Adwords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not expired, we and Google can recognize that the user has clicked on the ad and been directed to that page. Every Google AdWords customer receives a different cookie. Cookies can therefore not be tracked through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Die Kunden erfahren die Gesamtanzahl der Nutzer, die auf ihre Anzeige geklickt haben und zu einer mit einem Conversion-Tracking-Tag versehenen Seite weitergeleitet wurden. However, you will not receive information that can be used to identify users personally.
If you do not wish to participate in tracking, you can refuse the necessary setting of a cookie – for example, by changing your browser settings to generally disable the automatic setting of cookies or to set your browser to block cookies from the domain “googleleadservices.com”.
Please note that you may not delete the opt-out cookies as long as you do not wish to record measurement data. If you have deleted all your cookies in your browser, you will have to set the respective opt-out cookie again.
This website uses Google Analytics, a web analysis service of Google Ireland Limited. If the person responsible for data processing on this website is located outside the European Economic Area or Switzerland, then Google Analytics data processing is performed by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.
We can use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is performed using a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under “My data”, “personal data”.
The legal basis for the use of Google Analytics is article 6 paragraph. 1 S. 1 lit. f DS-GVO. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. Please note that on this website Google Analytics has been extended by the code “_anonymizeIp();” to ensure anonymous collection of IP addresses. As a result, IP addresses are further processed in a shortened form, so that a personal reference can be excluded. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is immediately deleted.
Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet. For the exceptional cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
You can also prevent the use of Google Analytics by clicking on this link: Disable Google Analytics. Hereby a so-called opt-out cookie is stored on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your end device, these opt-out cookies will also be deleted, which means that you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer or other device.
This website uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly. If your browser does not support web fonts, a default font is used by your computer.
Google Tag Manager
This website uses features of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA . When you access our pages with Facebook plug-ins, a connection is established between your browser and Facebook’s servers. Data is already being transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be linked to your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or clicking a “Like” or “Share” button are also passed on to Facebook. You can find out more at Translated with www.DeepL.com/Translator (free version) https://de-de.facebook.com/about/privacy.
On our website functions of the Instagram service are integrated. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA integrated. If you are logged in to your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our sites with your account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram. Translated with www.DeepL.com/Translator (free version)
External payment service providers
This website uses external payment service providers through whose platforms the users and we can make payment transactions. For example via
- PostFinance (https://www.postfinance.ch/de/detail/rechtliches-barrierefreiheit.html)
- Visa (https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html)
- Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)
- American Express (https://www.americanexpress.com/de/content/privacy-policy-statement.html)
- Paypal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)
- Bexio AG (https://www.bexio.com/de-CH/datenschutz)
- Payrexx AG (https://www.payrexx.ch/site/assets/files/2592/datenschutzerklaerung.pdf)
- Apple Pay (https://support.apple.com/de-ch/ht203027)
- Stripe (https://stripe.com/ch/privacy)
- Klarna (https://www.klarna.com/de/datenschutz/)
- Skrill (https://www.skrill.com/de/fusszeile/datenschutzrichtlinie/)
- Giropay (https://www.giropay.de/rechtliches/datenschutz-agb/) etc.
Within the scope of fulfilling contracts, we appoint payment service providers on the basis of the Swiss Data Protection Ordinance and, where necessary, Art. 6 para. 1 lit. b. EU-DSGVO . Furthermore, we use external payment service providers on the basis of our legitimate interests in accordance with the German Payment Services Act. Swiss Data Protection Ordinance and, if necessary, according to Art. 6 Abs. 1 lit. f. EU-DSGVO in order to offer our users an effective and secure payment option.
The data processed by the payment service providers include inventory data, such as name and address, bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, sum and recipient related data. The information is required to complete the transactions. However, the data entered is only processed by the payment service providers and stored by them. We as operators do not receive any information about (bank) account or credit card, but only information to confirm (accept) or reject the payment. Under certain circumstances, the payment service providers may transfer the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. For this we refer to the general terms and conditions and data protection notices of the payment service providers.
Newsletter – Mailchimp
The dispatch service provider may use the recipient’s data in pseudonymous form, i.e. without allocation to a user, to optimize or improve its own services, e.g. to technically optimize the dispatch and presentation of the newsletter or for statistical purposes. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.
On this website functions of the service “YouTube” are integrated. “YouTube” is owned by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which operates the services in the European Economic Area and Switzerland.
The copyrights and all other rights to content, images, photos or other files on the website, belong exclusively to the operator of this website or the specifically named rights holders. For the reproduction of all files, the written consent of the copyright holder must be obtained in advance.
Anyone who commits a copyright infringement without the consent of the respective copyright holder may be liable to prosecution and, at most, to damages.
General exclusion of liability
All information on our website has been carefully checked. We make every effort to ensure that the information we offer is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, accuracy and topicality of information, including journalistic and editorial information. Liability claims arising from material or non-material damage caused by the use of the information provided are excluded, unless there is evidence of wilful intent or gross negligence.
The publisher can change or delete texts at his own discretion and without notice and is not obliged to update the contents of this website. Use or access to this website is at the visitor’s own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, accidental, pre-determined or consequential damages, which are allegedly caused by visiting this website and therefore do not assume any liability for them.
The publisher also assumes no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher thus expressly dissociates itself from all third-party content that may be relevant under criminal or liability law or offend common decency.
Questions to the data protection officer
If you have any questions regarding data protection, please send us an e-mail or contact the responsible person in our organization listed at the beginning of this privacy statement.